This privacy policy sets out how The Crab & Lobster Fish Shack Ltd (“we”, “our”, or “us”) collects, uses, and protects any information that you provide when using our website, www.thecrabandlobsterfishshack.co.uk (the “website”).
We are committed to protecting your privacy and handling your data securely and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant legislation.
Who We Are
You need to know who we are and how to get in touch with us. This information is here for transparency and to meet our legal obligations:
Company Name: The Crab & Lobster Fish Shack Ltd
Company Number: SC821964
Registered Office: Cairnfield, 14 School Road, Balmullo, St. Andrews, Fife, KY16 0BD
Trading Address: 7 Ferrymuir, South Queensferry, EH30 9QZ
Contact Email: hello@thecrabandlobsterfishshack.co.uk
For the purposes of data protection legislation, we are the “data controller” of the personal information you provide to us.
What This Policy Covers
This policy explains:
- What personal data we collect
- How we collect and use it
- How we store and protect your data
- Your rights regarding your data
- How to contact us about your privacy
This policy applies only to data collected through our website or related services. Third party websites and platforms we use (such as Quandoo and SmartGift) have their own privacy policies and terms, which we encourage you to review separately.
Information We May Collect
We may collect and process the following types of personal data:
Information You Provide Directly
This includes data you submit by:
- Booking a table via Quandoo
- Purchasing a gift card via SmartGift
- Subscribing to our email newsletter via EmailOctopus
- Filling in forms on our website (e.g. contact or enquiry forms)
- Interacting with us by phone, email or in person
Examples of this data:
- Full name
- Email address
- Phone number
- Postal address (for gift cards)
- Date of booking or visit
- Marketing preferences
Please note that bookings and gift card purchases are processed directly through third party platforms. We do not collect or store your payment information ourselves.
Information We Collect Automatically
When you use our website, we may automatically collect:
- IP address
- Device and browser information
- Operating system
- Referral source (how you found the website)
- Pages visited and time spent on site
- Actions taken on the website (e.g. clicks)
This is collected via Google Analytics and standard server logs to help us improve user experience and website performance.
Information from Third Parties
We may receive data from:
- Quandoo (if you opt into marketing during booking)
- SmartGift (if you purchase a gift card)
- EmailOctopus (if you subscribe to our mailing list)
- Our sister restaurant, Jack ‘O’ Bryan’s, for cross-promotional purposes, where consent has been given
How We Use Your Information
We may use your personal data to:
- Process and manage your bookings or enquiries
- Deliver gift cards as requested
- Send you newsletters or marketing emails (if you have opted in)
- Improve website usability and performance
- Respond to your feedback, reviews, or complaints
- Comply with legal obligations
We will only use your information where we have a lawful reason to do so. These reasons include:
- Consent, e.g. you’ve given your permission for us to send you marketing communications
- Contractual necessity, e.g. we need your details to process and deliver a gift card order
- Legal obligation, e.g. we’re required to keep certain records for legal, accounting or tax purposes
- Legitimate interest, e.g. we use data to improve our website, services, or user experience.
Third Party Services
We work with the following platforms:
- Quandoo for table reservations
- SmartGift for digital gift card processing
- EmailOctopus for email newsletter management
- Google Analytics and Google Search Console for tracking and optimising website traffic
We do not sell or rent your data to third parties. We may share limited information with Jack ‘O’ Bryan’s where appropriate and consent has been given.
Cookies & Website Tracking
Our website uses cookies and similar technologies to provide functionality and collect usage data. These include:
- Essential cookies for website operation
- Analytical cookies to track usage patterns via Google Analytics
- Preference cookies to remember your settings or choices
You can control or disable cookies via your browser settings. Disabling cookies may impact certain website features.
For more information, see our Cookie Policy.
Data Security
We are committed to ensuring your data is secure. We use industry-standard encryption, secure servers, and access controls to protect your information. Our third party providers also meet high standards of data protection.
However, transmission of information over the internet is not entirely secure. While we do our best to protect your data, any transmission is at your own risk.
Where Your Data Is Stored
Data may be stored on secure servers in the UK, EU, or USA, depending on our providers’ infrastructure. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. This includes:
- Booking information for up to 2 years from last reservation
- Gift card information for up to 7 years for financial compliance
- Mailing list data until you unsubscribe or request deletion
- Website analytics data for up to 26 months
You can request deletion of your data at any time (see below).
Your Rights
You have rights under data protection laws. These rights include:
- Access, e.g. you have the right to know what data we hold about you
- Correction, e.g. you have the right to fix any inaccuracies in the data
- Deletion, e.g. you have the right to request your data be erased (the “right to be forgotten”)
- Restriction, e.g. you have the right to limit how we use your data
- Portability, e.g. you have the right to obtain your data in a clear and structured format
- Objection, e.g. you have the right to object to how may use your data (such as for marketing)
- Withdraw consent, e.g. you have the right to stop use from using your data any time where we rely on your consent
To exercise your rights, please email hello@crabandlobsterfishshack.co.uk.
If you are not satisfied with how we’ve handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.
Links to Other Websites
Our website may contain links to third party sites, including Quandoo and SmartGift. We are not responsible for their privacy practices. We encourage you to review their policies when using those services.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back regularly for updates.
Effective Date: 17 June 2025